Refund & Cancellation Policy

ShikshaOS is offered as a monthly or annual subscription. Pricing and billing frequency are agreed upon at the time of onboarding and confirmed in your service agreement or invoice. All fees are quoted in Indian Rupees (INR) and are inclusive or exclusive of GST as stated in your invoice.

Where a free trial period is offered, no payment is collected during the trial. At the end of the trial, access automatically ends unless you subscribe. No refund is applicable for the trial period as no charge was made.

We offer refunds in the following specific circumstances only:

• 7-Day Money-Back Guarantee (new subscriptions only): If you are a first-time subscriber and are not satisfied with ShikshaOS, you may request a full refund within 7 calendar days of your first payment. This applies only to the first billing period.
• Service outage of more than 48 hours: If ShikshaOS is inaccessible for more than 48 consecutive hours due to reasons within our control, you may request a pro-rata credit for the affected days. The credit will be applied to your next invoice.
• Duplicate payment: If you are charged twice for the same period due to a technical error, the duplicate charge will be refunded in full within 5–7 business days.
• Payment before service delivery: If you have made a payment and we are unable to deliver the agreed service within 14 days of the expected start date, a full refund will be issued.

Refunds will not be issued in the following cases:

• Cancellation after the 7-day money-back period for monthly subscriptions.
• Partial months — if you cancel mid-month, you retain access until the end of the billing period but no partial refund is issued.
• Annual subscriptions cancelled after 7 days of the first payment.
• Non-use of the service during an active subscription period.
• Dissatisfaction with features that were available and disclosed at the time of subscription but not utilised by the Customer.
• Upgrades or add-ons purchased separately.
• Accounts suspended due to violation of our Terms of Service.

For annual subscriptions, if you wish to cancel after the 7-day refund window:

• Access continues until the end of the annual billing period.
• No refund is issued for the remaining months.
• You may request a data export at any time before the subscription ends.
• Your subscription will not auto-renew if you notify us of cancellation at least 15 days before the renewal date.

To request a refund or cancellation, email us at support@shikshaos.in with:

• Subject line: "Refund Request — [Your Institute Name]"
• Your registered institute name and email address
• Invoice number or transaction reference
• Reason for the refund request

We will acknowledge your request within 2 business days and resolve it within 7 business days.

Approved refunds are processed to the original payment method:

• UPI / Bank Transfer: 3–5 business days
• Credit / Debit Card: 5–7 business days (depending on your bank)
• Account Credit: Instantly applied to your next invoice (if agreed)

Zynverse Technologies is not responsible for delays caused by your bank or payment provider.

You may cancel your subscription at any time by emailing support@shikshaos.in. Upon cancellation:

• Your access remains active until the end of the current billing period.
• You may export your data at any time before access ends.
• After the billing period ends, your data is retained for 30 days before permanent deletion, in accordance with our Privacy Policy.
• Cancellation does not entitle you to a refund unless it falls within the 7-day money-back guarantee window.

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email or in-app notification at least 14 days in advance. Continued use of ShikshaOS after changes take effect constitutes your acceptance of the revised policy.

This policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in Mangalore, Karnataka, India.

For billing queries, cancellation requests, or refund disputes, reach us at: